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Refund and Returns Policy



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have reads every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be aCCU rate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any tires. Any offer for any product or service reads on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will reset your expectations, or that any errors in the Service will be corrected.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Reasons for Returns

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. CS FB Share Unclaimed – Shipments that go unclaimed are returne tQ9Kncy facility and you will be liable for the cost of a reshinnfientrto –,:ontact yourself or your end customer.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

Out of Stock Items

 We may contact you if this happens and we will refund you and/or exchange it without your prior consent. We are not obliged to do so, we won’t be able to accept returns based on the premise this was the only item I wanted.

Refrigerated Items

We will ship any refrigerated/frozen items without a gel/ice pack if you don’t add one to your cart. We will accept to avoid the gel pack addition From Nov 1st 2020 to April 30th 2020. We may change the dates without notifying you. The company is not liable if the items get below the temperature required (get damaged) based on the omission of the GEL/ICE PACK ADDITION.

Shipping returns

If a products needs to be returned because its damaged and/or broken, we will cover the shipping costs. Otherwise, the customer is responsible for the shipping costs. We won’t refund the value of a product if it got delayed because of extreme conditions. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage. We do not refund the value of refrigerated items that were shipped without a purchase of an ice pack and an insulated box. We don’t accept claims of missing products after 72 hours of receiving the goods, no exception. We won’t be able to refund exploded sodas We are not able to control transport of this product Due to differences in air pressure and temperature during air transit / travel, there is no way to completely protect liquid containing products from the risk of freezing. If you still wish to order the product, it’s at your own discretion and/or responsibility

Need help?

Contact us at info@mountsinaibio.com for questions related to refunds and returns.